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For security reasons the site will occasionally boot users out. This does not mean you have done anything wrong. There are a whole host of reasons why you would be thrown out, from cookie expiry times to scheduled security sweeps. You have not necessarily done anything wrong.

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HELP & GUIDANCE

The most common solution will be to clear your browser's cache and try again.

The site needs cookies enabled and javascript enabled. Directions for both are below.

THINGS TO TRY

1. Close your browser and have another go

2. Clear the brower's cache - see guidance below

3. Enable Cookies - see guidance below

4. Enable Javascript - see guidance below

5. Use another browser

6. Ask us to give you a new username and password

7. If you continue to have problems do please get in touch.




Desktop Browsers 1. COOKIES

GOOGLE CHROME
Step 1: Open settings: Launch Google Chrome, click the Chrome menu icon represented by three horizontal bars in the upper-right corner of the browser window, and click the Settings option near the bottom of the resulting drop-down menu. Afterward, click the blue Show advanced settings option at the bottom of the page, followed by the gray Content settings button located beneath the Privacy section.

Step 2: Enable cookies: Check the bubble directly left of the Allow local data to be set (recommended) option near the top of the resulting pop-up window to enable browser cookies. Alternatively, select either of three other options to greater specify your cookie functionality or click the gray Manage exceptions button to add individual host names to the list. Additionally, clicking the gray All cookies and site data option will provide you with an extensive list of stored cookies, broken down by the number of cookies and other relevant data. Click the gray Done button in the bottom-right corner when finished.

MOZILLA FIREFOX
Step 1: Open settings: Open Mozilla Firefox, click the main Firefox button in the upper-left corner of the browser window and select Options from the right side of the resulting drop-down menu. Afterward, click the masked Privacy tab located in the top navigation bar and select the Use custom settings for history option in the drop-down menu of the panel's History section.

Step 2: Enable cookies: Check the box directly left of the Accept cookies from sites option near the middle of the History section to enable browser cookies. Although disabling third-party cookies has been known to stop some types of ad tracking, you can use the drop-down menu beneath the checkbox to ensure Accept third-party cookies is set to Always. Afterwards, use the drop-down menu to the right of Keep until to specify how long you'd like Firefox to store cookies. Additionally, clicking the gray Show cookies and Exceptions buttons will provide you with an extensive list of stored cookies and a means of adding individual host names to the list. Click the gray OK button located at the bottom of the window when finished.

MICROSOFT IE
Step 1: Open settings: Launch Internet Explorer, click the Tools menu icon represented by the cog in the upper-right corner of the browser window, and select Internet options near the bottom of the resulting drop-down menu. Then, click the Privacy tab located in the top navigation bar.

Step 2: Enable cookies: Move the slider within the Settings section of the Privacy tab all the way to the bottom to accept all browser cookies. Then, click the gray Advanced button near the bottom of the slider and check the box directly left of the Override automatic cookie handling option to access first and third-party cookie blocking. Adjusting the slider up from Accept all cookies to Low will grant options for adding individual host names to the list through the gray Sites button beneath the slider. Click the gray OK button located at the bottom of the window when finished.

APPLE SAFARI
Step 1: Navigate the settings panel: Launch Safari, click Safari in upper-left corner of the main menu bar, and select the Preferences option near the top of the drop-down menu. Afterward, click the silhouetted Privacy tab located in the top navigation bar.

Step 2: Enable cookies: Check the box beside the Always option located directly right of Block cookies and other website data to enable browser cookies. Alternatively, select either of two other options to greater adjust your cookie functionality or click the gray Details button near the top of the window to view an extensive list of stored cookies. Here, they're broken down by the number of cookies and other data. Click the close button in the top-left corner when finished.




2. JAVASCRIPT

GOOGLE CHROME
1. Click the Chrome menu icon Menuon the browser toolbar.

2. Select Settings.

3. On the "Settings" page, click the Show advanced settings... link.

4. In the "Privacy" section, click Content settings...

5. Select Allow all sites to run JavaScript (recommended) in the "JavaScript" section.

6. Click Done.

MOZILLA FIREFOX
In Firefox, go to the Tools menu and select Options... and then click on the Content tab. There you'll see the "Enable JavaScript" option. Check it to turn JavaScript on, uncheck it to turn it off. The Advanced... button gives you a few more options for when JavaScript is enabled. When you done, click on OK.

MICROSOFT IE
In Internet Explorer 6, enabling and disabling JavaScript is a bit less obvious. First, go to the Tools menu and choose Internet Options... Click on the Security tab and then on the Internet icon. Then click on the Custom Level... button below. Scroll down to the Scripting heading and then click on Enable or Disable to turn JavaScript on or off, respectively. If you choose the Prompt option, you will be prompted every time a web site tries to use JavaScript--since most web sites use some JavaScript these days, this gets pretty annoying and I recommend against this option. When you're finished, click on OK and then OK again.

APPLE SAFARI
Like Firefox, Safari makes things easy. To turn JavaScript on or off in Apple's browser, go to the Edit menu and choose Preferences... Then click on the Security tab where you'll see the Enable JavaScript option. Check it to turn JavaScript on, uncheck it to turn it off. When you're done just close the window.

OPERA
Opera's JavaScript settings are also pretty easy to find. Click on the Tools menu and choose Preferences... Then click on the Advanced tab and then Content on the left, where you'll see the Enable JavaScript option. Checked means JavaScript on, unchecked means it's off. Like Firefox, Opera gives you some more options if you click on JavaScript options. When you're done, click OK.


3. CLEAR THE CACHE

GOOGLE CHROME
In the browser bar, enter: chrome://settings/clearBrowserData

Select the following:
• Browsing history
• Download history
• Cookies and other site and plug-in data
• Cached images and files

You can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.

Click Clear browsing data and exit all browser windows and then re-open the browser.

MOZILLA FIREFOX
From the History menu, select Clear Recent History.

If the menu bar is hidden, press Alt to make it visible.

From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.

Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.

Click Clear Now.

Exit/quit all browser windows and re-open the browser.

MICROSOFT EDGE
In the top right, click the Hub icon (looks like three horizontal lines).

Click the History icon, and then select Clear all history.

Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.

After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

MICROSOFT IE
Select Tools (via the Gear Icon) > Safety > Delete browsing history.

If the menu bar is hidden, press Alt to make it visible.

• Deselect Preserve Favorites website data, and select:

• Temporary Internet files or Temporary Internet files and website files

• Cookies or Cookies and website data

• History

Click Delete.

You will see a confirmation at the bottom of the window when the process is complete.

Exit/quit all browser windows and re-open the browser.



OPERA
From the Opera menu, select Settings, and then Delete Private Data.

In the dialog box that opens, select the items you want to clear, and then click Delete.

Exit/quit all browser windows and re-open the browser.



APPLE SAFARI 8
From the Safari menu, select Clear History and Website Data.
Select the desired time range, and then click Clear History.
Go to Safari > Quit Safari or press Command-Q to exit the browser completely.



APPLE SAFARI 7
From the Safari menu, select Reset Safari.

Select the items you want to reset, and then click Reset.

As of Safari 5.1, Remove all website data includes both cookies and cache.

Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

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