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24/7 POLICE STATION REP AGENCY  


Our Terms and Conditions
Lets try and keep it nice and simple:
• Solicitors Terms
• Reps Terms
• Agency Terms
 
No Comment Agrees to:
  1. Put the client first. Our reps are at the police station to represent the clients' best interests. Its our role to support both the instructing firm and the rep.

  2. Be available 24/7 to assist you and our reps.

  3. No Comment is run by police station reps and solicitors so we are happy to take any questions our reps may have, whether legal or procedural. Please feel free to call or text any time for advice.

  4. Keep both the instructing solicitors and our reps fully informed at all times.

  5. Monitor our reps and ensure that they are fully qualified, up to date with their CPD points and up to date with current case law and statute. We also ensure that they are suitably insured and competent.

  6. Nag the instructing solicitor if they do not pay our bills on time!

  7. Provide instructing solicitors with the results and disposal decisions promptly. You can get results from our website and we normally text them before the courts open. If you have not had a result by 09:30 the next morning do please call us!

  8. We do not chase up subsequent disposals. If your client is bailed we will tell you but we will not find out what happened on the subsequent bail date.


Instructing Solicitors Agree to:
  1. By accepting these terms and conditions, you confirm you have read, understood and accepted its contents. Accepting these terms and conditions is a condition of instructing No Comment. All instructing firms are obliged to observe these terms and conditions. Instructions are strictly in accordance with our terms and conditions. By instructing No Comment you accept our terms and conditions. We can at any time email you with our terms and they are here for you to read as well. We are not agreeing to your terms. You are agreeing to ours! If you have any questions about them do please get in touch.

  2. Pay the invoice promptly. We expect payment to be made as soon as possible. We note that the General Criminal Contract states that payments for third parties should be made within 30 days' (Clause 3.3). However, we are not unpleasant or faceless though so if you are having financial problems do please speak to us. We only get nervous when firms get quiet!

  3. Please ensure you obtain a DSCC reference number. We do not ask our reps to get it.

  4. Upon request provide us with the UFN of a matter one of our reps dealt with so that the rep can maintain their compliance record.

  5. Please provide us with an email address for our invoices and reports.

  6. Do note that we encourage all our reps to fill in Legal Aid forms. However we cannot guarantee that this will be done each and every time.

  7. No Comment doesn't chase up subsequent bails. So if your client is going to have a second interview do please let us know. We try to cover second interviews as part of the fixed fee but do give us a call as there are regional variations.

  8. Sadly with the advent of Shadow Charging and Fixed Fees the reps are no longer present at charge. Getting results is a nightmare particularly from busy stations. We do try to get bail conditions but it is not always possible.


Reps Agree to:
  1. By accepting these terms and conditions, you confirm you have read, understood and accepted its contents. Accepting these terms and conditions is a condition of being instructed by No Comment. All reps are obliged to observe these terms and conditions. Acceptance of our instructions is strictly in accordance with our terms and conditions. By accepting our instruction you accept our terms and conditions. We email you with our terms and they are here for you to read as well. We are not agreeing to your terms. You are agreeing to ours! If you have any questions about them do please get in touch.

  2. Put the client first. We are at the police station to represent the client and follow his instructions. The client is the boss and we as reps are only present at the station to give the best legal advice.

  3. Scan the first page of our front sheet and email it to us. Our police station attendance form is on the right. Try it out at least. It is short and contains everything an instructing solicitor needs. If you have a better form let us take a look at it.

  4. Record times! Under the Criminal Contract the solicitors still need to report them.

  5. Send the results and invoices to us by post or email or text as soon as possible. The quicker we bill the instructing solicitors the quicker we can pay you.

  6. Send papers direct to the solicitors as soon as you can. Under the contract solicitors are meant to receive papers within 24 hours. First class post should be fine but DX is better. Scan the front sheet and then email it to us.

  7. Always complete CRM14, CRM15, CDS1 and CDS2 - sometimes it is clearly pointless but please do it every time. The CDS14 and CDS15 forms are free so you don't even need to print them. You can order 50 of each by emailing cdsforms@legalservices.gov.uk

  8. Provide us with a copy of your CV too - again its a compliance issue.

  9. Invoices are paid as soon possible. The industry norm is around three months. But we are in a chain. The firms will often only pay when they are put in funds by the LAA. The LAA only pays when a case has been completed.

  10. We pay your invoices as soon as we have been put in funds by the instructing solicitor. We pay at the end of each month. But we are not a faceless, heartless corporation so if you are having financial problems please feel free to get in touch.

  11. But please note that if we are not paid then you will not be paid. If a firm goes bust we will not be able to pay you. We pay when we are in funds * (see below).

  12. Should an instructing solicitor firm cease to trade we reserve the right to reclaim any monies paid to the rep where No Comment has paid the rep prior to the client solicitor invoice being paid. If we have not been paid by the firm but we have paid the rep out of our own pocket we will require the money to be returned * (see below).

  13. All reps are self-employed. They are wholly responsible for the payment of their own tax and national insurance.

  14. All reps are responsible for keeping up to date with any and all requirements imposed on them to remain in practise. All reps are responsible for ensuring they have a Supervising Solicitor and obtaining CPD points along with any other requirements imposed by the Law Society, Legal Aid Agency or other supervising body. Should you be barred for any reason from continuing to practice No Comment must be informed immediately.

  15. Upon request you must provide to us within a reasonable amount of time any documentation which can be used to demonstrate you are a qualified police station represenattive able to accept instruction. This would include confirmation of your supervising solicitor, a copy of your CPD logs and qualification certificates.

  16. Any instructions is based on the General Criminal Contract. Since Lord Carter there has only been one fee. If the matter goes to second interviews there is no more money! An instruction is for one fee. That fee includes any necessary second attendances. If we have to instruct a second rep because the first cannnot attend a subsequent attendance then the first rep may recieve nothing more than travel disbursements. Its a rubbish contract but blame Lord Carter not us!

  17. Got a problem? Ask for help! Matthew is a Duty solicitor and Caroline is an accredited rep. If you have any legal questions or procedural issues that arise whilst on a job do feel free to call us at any time for advice. We keep copies of Archbold and Ed Cape to hand. Please feel free to ask for any advice or guidance you may need.

  18. Keep us in the loop! Delays are inevitable and we appreciate that we are all very busy. If you are delayed let us know so that we can keep custody, the OIC and the instructing solicitors up to date. The biggest moan we get is reps turning up later than expected. We can stop those moans by managing everyone's expectations. If its going to take you longer than 45 minutes to get to an interview location please tell us before accepting an instruction.

  19. Ensure you have an identification card. The contract (clause 6.63 and 9.46) specifies that all staff undertaking Police Station work must carry an identification card as specified by the LAA. An ID card from the CLSA costs £35 and is available from here. The LCCSA card is £36 and available here

  20. No Comment reserves the right to update these Terms & Conditions. We are in an industry where the Criminal Contract and the Criminal Law is updated and newly interpreted on a regular basis. Our terms will reflect any changes so do please keep an eye on these terms as we will from time to time update and improve them.


  21. * Those two clauses sound terrible. Lets be frank we have never reclaimed monies paid to a rep. We operate on small margins so these clauses are all here to cover us in really extreme circumstances. Its very, very rare indeed that such a situation would arise. We merely reserve our rights. We spend a great deal of time getting to know instructing solicitors and we keep on top of the payments. Don't worry, you will get paid but if the sky falls down we have two clauses to protect us.

Tax and Legal Issues:
  1. Should an instructing solicitor firm cease to trade we reserve the right to reclaim any monies paid to the rep where No Comment has paid the rep prior to the client solicitor invoice being paid. If we have not been paid by the firm but we have paid the rep out of our own pocket we will require the money to be returned.

  2. All reps are self-employed. They are wholly responsible for the payment of their own tax and national insurance.

  3. All reps are responsible for keeping up to date with any and all requirements imposed on them to remain in practise. All reps are responsible for ensuring they have a Supervising Solicitor and obtaining CPD points along with any other requirements imposed by the Law Society, Legal Aid Agency or other supervising body. Should you be barred for any reason from continuing to practice No Comment must be informed immediately.

  4. In the event of a dispute No Comment will be the arbiter and make all final decisions.

  5. No Comment reserves the rights to alter or update the terms and conditions at any time.

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Learn More
   Our Forms
 
/* NO COMMENT */
Police Station Attendance Form
ODT format
 
/* NO COMMENT */
Police Station Attendance Form
PDF format
 
/* NO COMMENT */
Police Station Attendance Form
DOC format
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   Legal Aid (CRM) Forms
 
Consent:
Online LA Form
 This form allows the firm to lodge Legal Aid forms online. Every client should be signing this.

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CRM1:
Clients Details
 Despite fixed fees it is still essential to complete this form with every new client as solicitors can still use the form to claim some money outside of Legal Aid.

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 CRM2:
Application for Advice & Assistance
 As Above. If the client is under 16 years of age the details on the form have to be those of the client's parent or guardian.

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 CRM14:
Application for Legal Aid
 Essential to complete with every client - you can obtain up to 50 copies per month from the LSC delivered to your door for free. (Version 11 came into force on 27th January 2014)

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 CRM15:
Financial Statement
 As above (Version 11 came into force on 27th January 2014).

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 CRM15c:
CRM15 Continuation
 Rarely used at the police station.
 
Any problems, criticisms, ideas or suggestions please get in touch.
CALL US NOW ON: 07534 533 070
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